Processing time 

Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.

Please note that processing time may take longer in the event our payment gateway has raised concerns on possible fraud. 

Shipping Rates and Methods  

Unless otherwise specified, all orders are entitled to free shipping with no minimum spending.

All shipping and delivery services, including handling, transit and delivery of packages are managed and executed by our trusted third-party carrier - FedEX.  

All product and shipping cost (if any) reflected is inclusive of tax. 

Domestic Shipping with the US  

We offer shipping to most parts of the US. Free shipping is available with no minimum spending unless otherwise specified. This shall be made known and reflected during checkout before any payment is made.

Estimated delivery times for domestic orders vary based on the selected shipping location  

Standard shipping typically takes 4 – 7 business days. Longer delivery may be expected during the festive period. 

International Shipping  

We currently do not ship outside of the US for orders made through our official site. 

Order Tracking  

All orders made from Manchot official site will be provided an order number. Once your order is shipped, a confirmation email with tracking information from our third-party service provider will be sent to the provided email address. Customers can track their packages using the tracking number provided. Please also ensure that you have provided the correct email and delivery address during checkout.  

Shipping Address  

Customers are responsible for providing accurate and complete shipping information. Please ensure the correct shipping address is provided during checkout. Manchot shall not be held liable for packages delivered to incorrect addresses provided by the customer.  

A fee is chargeable for the change of address in the event a customer wishes to update / change their shipping address. The chargeable amount will be advised upon request. 

Shipping Delays 

While we strive to deliver orders promptly, unforeseen circumstances such as weather, carrier issues, or peak holiday seasons may impact delivery times. We appreciate your understanding in such situations  

Missing or Damaged Items  

In the event of missing or damaged items upon delivery, please contact our customer care team within 3 business days of receiving your order. We will promptly assist you in resolving the issue

Please note that Manchot is not liable for any missing or damaged items caused by mishandling or negligence of either the customer or our third party delivery service provider. In the event you suspect your item(s) has been damaged or stolen during delivery, Manchot will assist to raise a ticket to our third party service provider to attempt damage recovery. 

We seek your corporation in providing us or our third party service provider with documents and information, if any, to facilitate the investigation and / or compensation. Please note that neither Manchot or our third party service providers will request for sensitive data such as your social security number during our recovery process. 

Returns Due to Shipping Issues  

If an order is returned to us due to incorrect shipping information provided by the customer or failed delivery attempts, additional shipping charges may apply for rescheduling of shipment  

Contact Information  

For any shipping-related inquiries or assistance, please contact our customer care team at support@manchotsleep.com